Lukscasino Turkey Responsible Gambling
On our platform, gambling is offered as a form of entertainment. We do not guarantee winnings. This page walks through the age check you meet at registration. It then shows the self-exclusion process step by step.
The Age Check at Registration
When you open the registration form, the first step is confirming your age. Only players who are 18 or older can register. You confirm this condition separately in the form. We reserve the right to verify your age and identity. This check can arrive at any stage during or after registration. Verification is completed by uploading an ID card, passport, or driver's license. Documents are reviewed through KYCAID, an independent verification provider.
When You Want to Keep Play Under Control
At some point after your first session, you may want a break. You have the right to exclude yourself from play at your own request. The process has four steps.
- Send your exclusion request from the email address registered to your account.
- Confirm the request on the site.
- Any pending payouts are completed after confirmation.
- Your account is closed once payouts are finished.
This process applies to both the casino and sports betting sections. Our platform offers both services under a single account.
Timing Your Exclusion Request
You can submit a self-exclusion request once every 90 days. A second request within the same period is not processed. Lifting the exclusion requires a new request. That request can only be submitted 30 days after the previous one. We reserve the right to review this request. We may decline it where necessary.
Looking for a Limit Tool in Your Dashboard
When you open your account panel, here is what you will find: there is currently no self-service tool for an instant deposit limit. There is also no tool for a session-time or bet limit. If you want to restrict your play, one path is currently available. That path is submitting a self-exclusion request by email.
| Topic | Current Status |
|---|---|
| Instant deposit limit. | Not currently available. |
| Session-time limit. | Not currently available. |
| Self-exclusion. | Requested by email, once every 90 days. |
Reaching the Support Team
You can send your self-exclusion request to our support team. You can also ask any question about this page. Using the email address registered to your account matters for this request. A request from a different address may not be verified. Keeping gambling a controlled experience for you matters to us.